Terms of Service

We can only sell to people aged 18+

You must be aged 18 or over in order to buy animals and reptiles from us. If you’re under 18 you will need a parent or legal guardian aged 18+ to order from us on your behalf.

Enclosure and set-up checks

As licensed and responsible reptile sellers, we need to ensure every animal goes to a suitable home.

After you place your order we’ll be in touch to discuss your setup. We’ll normally do this by email as soon as we can.

If you already have an enclosure and kit, you’ll be able to attach photos to the email we send after you order. We can then check the suitability of your set-up.

We reserve the right to cancel your order if we don’t think your housing and set-up is suitable, and you’re unable to acquire the necessary kit.

If you don’t have an enclosure and kit already, then we stock everything you need to house, feed and care for your animal.

Order cancellations and refunds

Animal orders

Picking up from our reptile shops

If you change your mind before you come to collect your animal, or while you’re seeing it in the shop, we can cancel and refund your order.

Having an animal delivered to you

If you change your mind before we have couriered an animal to you, let us know and we can cancel and refund your order.